If you're experiencing issues with the game, Travian Games Support Team may ask you to provide Console and Network logs from your browser’s developer tools. These files help to investigate the problem in more detail.
To begin, make sure the game tab is active in your browser. Then open the developer tools using one of these options:
Keyboard shortcuts:
CTRL + SHIFT + I or F12
Browser menu:
Usually under a three-dot or three-line icon
The tools may appear docked at the side or bottom of your browser. You can detach them into a separate window if you prefer.
Go to the Console tab (you can do this after an error occurs).
Right-click anywhere inside the log.
Select the save option:
In most browsers: click "Save as..."
In Firefox: choose "Export Visible Messages To" > "File"
This will save a file with the log that you can send to support.
Important: The Network tab only records data while the developer tools are open.
If you're dealing with a recurring issue, follow these steps:
Open developer tools before reproducing the error.
Go to the Network tab.
Recreate the issue in-game.
Once the issue has occurred, right-click inside the log.
Select:
"Save all as HAR" (Firefox)
"Save all as HAR with content" (most other browsers)
Attach the saved file(s) to your next response in the support ticket.
If the file size is too large for the ticket system, you can upload the files using save and secure cloud services.
Include the download link in your reply to the Travian Games Support Team
