If you experience an error while playing, try the steps below to troubleshoot and resolve the issue.
1. Clear Browser Cache and Cookies
Outdated or corrupted cache and cookies can cause many common problems. Clearing them often resolves issues.
Chrome: Clear cache and cookies
Firefox: Clear cache and cookies
Opera: Clear browsing data
Microsoft Edge: Clear browsing data
If Pearls or Gold panels are missing, clear the browser cache and reload the game. In Opera, press Ctrl + Shift + Delete, select “Cached images and files,” choose a time range (preferably “All time”), click “Delete data,” restart Opera, and reopen the game. Alternatively, press Ctrl + Shift + R with the game tab open for a hard reload, or clear the stored site data for the game website in Opera’s site settings. You can also try Google Chrome. If the panels are still missing, contact support and include a screenshot of the top of the game screen.
2. Make Sure Cookies Are Enabled
Some game features depend on cookies. Check your browser settings to ensure cookies are accepted.
3. Try a Different Browser
Switching browsers can resolve compatibility issues.
Google Chrome is the recommended browser for playing.
4. Clear DNS Cache or Restart Your Router
Connectivity issues may be resolved by:
Clearing your DNS cache
Restarting your router
You can find instructions for clearing DNS cache in your operating system's support documentation.
If the Issue Persists: Contact Support
If these steps don’t resolve the problem, please contact Travian Games Support Team. If you can’t collect a quest reward or cargo item, clear your browser or game cache, then restart the game. If you play through the app or PC client, make sure you’re using the latest available version. If the game has been left open and inactive for an extended period, refresh it before continuing to play. Provide detailed steps and circumstances that allow the issue to be reproduced and isolated, and attach a short video recording if possible. Include the following in your ticket:
Server and Account Name
Time of the Issue (include your time zone)
Steps Taken Before the Error
Browser and Version, and any plugins
Screenshot of the error (if possible)
Additional Diagnostic Info (if requested)
Travian Games Support Team may occasionally ask for:
Traceroute
Helps diagnose network path issues. Instructions will be provided if needed.HAR Logs
Useful for analyzing failed network requests.