If you experience an error while playing, try the steps below to troubleshoot and resolve the issue.
Outdated or corrupted cache and cookies can cause many common problems. Clearing them often resolves issues.
Chrome: Clear cache and cookies
Firefox: Clear cache and cookies
Opera: Clear browsing data
Microsoft Edge: Clear browsing data
Refer to your browser’s help section for exact steps.
Some game features depend on cookies. Check your browser settings to ensure cookies are accepted.
Switching browsers can resolve compatibility issues.
Google Chrome is the recommended browser for playing.
Connectivity issues may be resolved by:
Clearing your DNS cache
Restarting your router
You can find instructions for clearing DNS cache in your operating system's support documentation.
If these steps don’t resolve the problem, please contact Travian Games Support Team. To help us resolve the issue quickly, include the following in your ticket:
Server and Account Name
Time of the Issue (include your time zone)
Steps Taken Before the Error
Browser and Version, and any plugins
Screenshot of the error (if possible)
Travian Games Support Team may occasionally ask for:
Traceroute
Helps diagnose network path issues. Instructions will be provided if needed.
HAR Logs
Useful for analyzing failed network requests.
