If your avatar or account has been restricted, the login message will tell you the reason and the type of penalty applied. This article explains how to interpret that message, what you can do next, and how to request a review if needed.
When you try to log in, you will see a message explaining the restriction. Please read it carefully, as it may include:
The reason for the action
The type of penalty (for example: chat restriction, temporary ban, permanent ban)
The duration, if the penalty is temporary
If the reason is not clear to you, these articles may help you understand the most common categories:
Inappropriate or abusive messages
→ Harassment, Hate Speech & Player Safety in Port Liberty
Multi-accounting or password sharing
→ What counts as cheating or exploiting in Port Liberty?
Security-related issues
→ Review the Port Liberty Game Rules and follow the instructions shown in the ban message
If the restriction is security-related (for example, due to repeated failed login attempts), use “Lost Password” on the login screen. A password reset link will be sent to your registered email address.
If this does not resolve the issue, contact the Port Liberty Support Team.
If the restriction is related to a payment issue, contact the Port Liberty Support Team. They will explain the next steps and provide any required reference information.
If your restriction involved password sharing or account security concerns, changing your password is strongly recommended. This helps secure your account and prevent future issues.
If you do not understand the reason for the restriction, or believe it was applied incorrectly, please contact the Port Liberty Support Team.
Support can:
Confirm which rule was applied
Provide guidance on how to avoid future violations
Review the case or escalate it for review when appropriate
To help us handle your request efficiently, please include:
Your avatar name and game world
A brief explanation of your situation
If related to multi-accounting or password sharing: your relationship to any other accounts involved
If related to messages: why you believe your message complied with the rules
Your login message shows the penalty applied to your avatar or account. This may include:
A warning
A temporary or permanent ban
Restrictions on communication features
If the penalty is temporary, access will be restored automatically once the penalty period ends.
If you contact Support, the information available depends on the type of violation. In some cases, additional details may be shared to help you understand the decision. However, certain information, such as internal detection methods or personal data of other players, cannot be disclosed due to GDPR requirements and internal security policies.
Please note that compensation is not provided for losses incurred during a restriction period.
If you are unsure whether something is allowed, please review the Port Liberty Game Rules or contact the Port Liberty Support Team for clarification before taking action.
